Return & Exchange Policy

We want you to feel confident shopping with Lenshinet. If you’re not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

Eligibility

To qualify for a return or exchange, items must be unused, unworn, unwashed, and in their original condition, with all tags and original packaging intact. Items showing signs of wear, washing, damage, or alteration may not be eligible.

How to Request a Return or Exchange

Please contact us through the Contact Us page within 7 days of receiving your order. Include your order number, the item you wish to return or exchange, and the reason for your request. Please wait for our instructions before sending any item back.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Exchanges

Exchanges are subject to item availability. If the requested item is unavailable, we’ll contact you to discuss the available options.

Return Shipping

Please contact us before returning an item for instructions. Unless an item is faulty or we sent the wrong item, return shipping costs are the customer’s responsibility.

Items That Cannot Be Returned

Items that have been worn, washed, altered, damaged after delivery, or returned without prior contact may not be eligible for a return or exchange.

Contact Us

For help with a return or exchange, please contact us through the Contact Us page within 7 days of receiving your order.